Air Deccan - Still has long way to go

Lost mail-

I was looking for the ticket that I booked some one month ago and found that I didn't have any kind of confirmation receipt in my mail and not even the pnr number on my computer which I normally take a screen shot of and save the web page. No communication from Deccan in one month, surprising and with all the reports about overbooking flying high I still thought that this is something completely unprofessional. The ticket was booked for my friend and she was panicking as it has round trip tickets and new bookings to Delhi will surely cost a fortune. I did complete search of all my email account and did a google desktop to find any document containing airticket, deccan, or even Delhi on it. Even manually searched for all the image files on my computer (Some 20000 one). Then finally I realized that the only possibility is that I didn't get the PNR and they didn't send any mails confirming the booking.

The call which never went through-

I tried their call center number of Tamil Nadu, Chennai and even of Bangalore and Delhi. You hear the voice that your call is being monitored for quality audits but I wonder if they ever do that. I don't know what kind of policies they have in their call center but surely they are far behind from call centers who have the policy of answering the calls within 3-4 ring. May be deccan has that time frame of like 30-40 minutes. So anticipating that I even put my cell on loudspeaker mode for 30 minutes but it kept repeating after about 30 seconds that your call is being transferred which never got transferred. I tried Bangalore number but after spending like 15 minutes, it was of no use. I too was panicking that what will happen if they simply refuse to acknowledge the booking because all I had was just a credit card reference number that some payment has been made to Deccan, So finally we decided to check out at the airport.

It seems that everyone is flying Deccan only-

There were booking counters of almost every airline lined up in the corridor at Chennai airport and the only one which really was crowded was of AirDeccan (none others even had a single person lined up). This proves two things, either those people are highly efficient and have the policy of 0 waiting time, or Air Deccan is the only one on which actually people are flying. Anyways, that can't be given as an excuse for mismanagement. To make the matter worse, there was only one system working in the cubicle and the receptionist had troubled time answering the querries. She took my request after 15 minutes of squeezing ouurselves through the queue and then after another 30 minutes she refused to help. I asked her the number of the office which she wrote me on a card and it was the same number where you just keep hearing the music. Everybody standing there have tried calling Deccan atleast thrice and none of them ever got connected. Too good to be a co-incidence.

Well, maybe Air Deccan is feeling the volume pressure but still, when you are a professional organization you can't give petty excuses like this. You might be having the lowest fares and making people fly high cheaper but, still it's a long way before you can really aspire to fly high as an airline. All the best.